Privacy policy

Welcome to Meduzzen’s website (meduzzen.com).

1. Types of Data We Collect

Personal Data

While using our Website, we may ask you to voluntarily provide us with certain personally identifiable information (“Personal Data”) to ensure a convenient and personalized experience.

a. Name
We may collect your first and last name to identify you and personalize communication.
 Legal basis: contract.
b. Contact Data

We collect your email address for the following purposes:

• Marketing communications — to inform you about new features, products, or services. You can opt out of marketing emails at any time.
• Customer support — to assist you via chat, phone, or email, and to resolve issues or bugs.

Legal basis: consent.

Usage Data

We may collect information automatically sent by your browser or device when you visit our Website. This data helps us improve usability, performance, and content relevance.

Usage Data may include:

• IP address
• Browser type and version
• Pages visited, time and date of visit, and time spent on pages
• Device identifiers, operating system, and referring URLs

We use the following tools and services:

• Google Analytics — to monitor and analyze website usage.
• Google Ads (Remarketing) — to serve ads based on previous visits.
• Hotjar — to understand user behavior and improve UX. Hotjar collects anonymized data such as IP, screen size, OS, browser, and language. See Hotjar’s Privacy Policy.

Legal basis: contract, legitimate interest.

Cookies and Tracking Technologies

We use cookies and similar technologies (beacons, tags, scripts) to track activity and store information.

Cookies are small text files sent to your browser and stored on your device.
You can choose to disable cookies in your browser settings, but this may limit some website functionality.

Purposes of cookies:

• To remember preferences and improve user experience
• For analytics and performance monitoring
• For marketing and retargeting campaigns

Legal basis: consent, legitimate interest.

2. Retention of Data

We retain Personal Data only as long as necessary to:

• Fulfil contractual obligations
• Comply with legal requirements
• Resolve disputes and enforce agreements

Some data can be deleted at any time upon your request. When data is deleted, we ensure it is permanently removed or anonymized.
Usage Data may be retained for shorter periods unless needed for security or service improvement.

Extended retention for specific purposes

Certain business or legal obligations may require us to retain data longer — for example, for:

• Fraud prevention
• Financial reporting
• Compliance with laws
• Service continuity
• Direct communication

3. Disclosure of Data

a. Law Enforcement
We may disclose your Personal Data when required by law or valid legal process.

b. Business Transactions

In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that process.

c. Service Providers

We may share data with trusted third-party providers who help us operate, analyze, or improve our Website. These providers are contractually bound to use your data only as instructed and to maintain confidentiality.

d. Other Cases

We may disclose data:

• To fulfill the purpose for which it was provided
• To protect the rights, property, or safety of Meduzzen, our users, or others
• With your explicit consent

4. Security of Data

We take data security seriously and implement reasonable technical and organizational measures to protect your information.
However, no online transmission or electronic storage method is 100% secure, and we cannot guarantee absolute protection.

5. Your Rights under GDPR

If you are a resident of the European Union or the European Economic Area, you have the following rights under the GDPR:

• Right to access, update, or delete your data
• Right to correct inaccurate or incomplete data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time


You can file a complaint with your local Data Protection Authority if you believe your rights have been violated.

6. Links to Other Websites

Our Website may contain links to third-party websites that are not operated by Meduzzen.
We have no control over, and assume no responsibility for, their content or privacy practices.
We recommend reviewing the privacy policy of every website you visit.

7. Children’s Privacy

Our Website is not directed to individuals under 18 years of age.
If we become aware that we have collected data from minors without parental consent, we will delete it immediately.

8. Changes to This Policy

We may update this Privacy Policy periodically.
Any updates will be posted on this page, and in some cases, you may receive an email notification prior to changes taking effect.

Changes are effective upon publication on this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

info@meduzzen.com